Privacy Policy

Effective Date: June 1, 2025

At Yogakshema Ayurveda Hospital, we value and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our services. By using our website or services, you agree to the terms outlined below.

1. Information We Collect

To provide you with the best possible care, we may collect:

  • Personal Information: Name, contact details (phone, email), date of birth, gender, and residential address.

  • Health Information: Medical history, current health conditions, treatment records, prescriptions, etc.

  • Payment Information: Billing details, card/payment information, and transaction data.

  • Technical Data: IP address, browser/device details, and usage patterns on our digital platforms.

  • Communication Data: Information shared during appointments, feedback, or surveys.

2. Purpose of Collecting Your Data

Your information is used to:

  • Provide personalized Ayurvedic care and treatment.

  • Maintain accurate health records for ongoing consultations.

  • Manage billing, payments, and related transactions.

  • Send appointment confirmations, reminders, or service updates.

  • Conduct internal research and improve our offerings.

  • Fulfill legal and regulatory responsibilities.

3. How We Protect Your Information

We follow strict security protocols to safeguard your data:

  • Encryption of data during transmission and storage.

  • Limited access to sensitive information based on staff roles.

  • Regular audits and system updates to strengthen security.

  • Employee training in confidentiality and data protection.

While we do our best to protect your data, no method is entirely foolproof. If you suspect a breach, please notify us immediately.

4. Sharing Your Information

We do not sell or rent your data. However, we may share it with:

  • Authorized Healthcare Professionals involved in your care.

  • Third-party Service Providers (e.g., labs, payment processors) under confidentiality agreements.

  • Legal Authorities, when required by law.

  • Emergency Responders, in urgent health situations.

5. Your Rights

As per applicable laws, you have the right to:

  • Access, correct, or update your information.

  • Request deletion of your data (subject to legal requirements).

  • Object to or restrict certain data processing.

  • Request a copy of your data in a portable format.

  • File a complaint with the relevant data protection authority.

To exercise any of these rights, please reach out using the contact details provided below.

6. Data Retention

We retain your information only as long as necessary for the purposes outlined above or to comply with legal requirements.

7. Cookies and Tracking

Our website may use cookies or similar tools to enhance your browsing experience. You can control cookie settings through your browser, but disabling them may affect website functionality.

8. Updates to This Policy

We may revise this Privacy Policy periodically. Changes take effect immediately upon posting. Please review it regularly for updates.

9. Contact Us

For any queries or concerns regarding your privacy, reach out to us at:

Yogakshema Ayurveda Hospital
Gondibasavanahalli Old Road, Next to New Housing Board,
Kushalnagar, Karnataka 571234
📞 062629 21925
✉️ yogakshemaayurvedahospital@gmail.com

Frequently Asked Questions (FAQs)

1. What is the purpose of this Privacy Policy?

This Privacy Policy explains how Yogakshema Ayurveda Hospital collects, uses, stores, protects, and manages personal information submitted through its website, appointment forms, online consultations, email, WhatsApp, and other communication channels.

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2. What information does Yogakshema Ayurveda Hospital collect?

Information may include:

  • Name
  • Email address
  • Phone number
  • Appointment details
  • Health information voluntarily provided
  • Contact form submissions
  • Website usage information
  • Device and browser information

Only information necessary to provide requested services is collected.

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3. How is my personal information used?

Personal information may be used for:

  • Scheduling appointments
  • Responding to enquiries
  • Providing healthcare services
  • Online consultations
  • Improving website performance
  • Sending important updates
  • Customer support

Information is handled according to the hospital’s privacy practices.

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4. Does the website use cookies?

Yes. Cookies may be used to improve website performance, remember user preferences, analyze website traffic, and enhance the browsing experience. Users can manage cookies through their browser settings.

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5. Is my medical information kept confidential?

Yes. Patient confidentiality is an important part of healthcare services. Personal and medical information is handled with appropriate privacy and security measures and is shared only when legally required or with patient consent.

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6. Is my payment information stored?

Payments are processed using secure methods. Sensitive payment information should only be handled through authorized payment providers, and patients should verify payment instructions directly with the hospital before making transactions.

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7. Can I request correction or deletion of my personal information?

Yes. Users may contact Yogakshema Ayurveda Hospital to request updates, corrections, or deletion of personal information where applicable and subject to legal or medical record retention requirements.

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8. Does Yogakshema Ayurveda Hospital share my information with third parties?

Personal information is not sold. It may be shared only with trusted service providers, legal authorities when required by law, or healthcare professionals involved in providing requested services, where appropriate.

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9. How can I contact Yogakshema Ayurveda Hospital regarding privacy concerns?

You can contact the hospital through the Contact Us page, official email address, phone number, or WhatsApp for questions related to privacy, personal information, or website usage.

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10. Why should I read the Privacy Policy before using the website?

Reading the Privacy Policy helps you understand how your information is collected, how it is protected, your rights, and how the hospital manages personal data while using its website or healthcare services.

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